Hospitality and Guest Service Excellence

Ensuring your staff are the best they can be is never as easy as it sounds…plus when do you find the time to do all of the training that is required to get them up and running?

This is where we’ve got you covered.

In a half-day (4hr) training session we’ll cover:

  • Greeting and Seating Guests

  • Understanding the Menu and Importance of product knowledge

  • How to upsell

  • Appropriate conversations with customers

  • How to communicate with customers when things are not going well

  • Handling customer complaints

  • Understanding what your employer Expects of you

  • Understanding your role in the business and the impact you have

  • How to ask for help

… plus so much more

costs:

for only $2,500 we can run this either at your place or ours for up to 20 staff - that’s only $125 per head.

you can get together with other businesses to fill up a customised session OR look out for our training sessions which we run on certain dates and send one or two of your staff